For more efficient and transparent communication, we always recommend that our customers contact us through our official support email address. Response times may vary as we assist many customers every day; however, emails are generally answered within 24 hours.
We always recommend that our customers contact us through our support email, as every situation can be resolved smoothly and efficiently there.
Through email support, we can handle matters related to refunds, chargebacks, and damaged products. Therefore, we kindly ask all customers not to file complaints through the payment portal, as we guarantee the resolution of any issue through our email support. If necessary, we can arrange refunds or handle any inconvenience without complications.
